Coverage, features and quality

What are the features and funcions of the service?

The service allows you to:

• Send SMS to a contact or group.
• Send over 6,000 SMS per minute.
• Create contacts and groups.
• Send personalized messages.
• Schedule messages. Sets the date and time of start sending messages.
• DB Import from Excel, CSV and TXT.
• Encryption of your database.
• Keep records of communications with date and time of message delivery.
• Send personalized messages with sender.
• Obtain acknowledgment of receipt of all messages sent.
• Broad global coverage.
• Facilitates business processes at low cost.

I cannot find the operator I require to send messages - What should I do?

The operator you require cannot be found due to a variety of reasons. For example, it is possible the operator is included in the list under a different name (maybe as a result of a merger or acquisition), the operator might be a new company not yet under our coverage or the operator has been grouped under a single line as "United States of America GSM ... All", which covers more than 60 operators. In any case, contact our sale personnel, through: sales@m-lat.net.

How can I test the quality of your routes?

You can register free of cost and obtain a free demo account to test the quality of our routes to over 700 operators around the world. To obtain a demo account, you must send us a request through sales@m-lat.net

How long does it take for my messages to arrive?

The average time is lower than a few minutes! However, sometimes message jams may cause unavoidable delays.

One of my operators through my present service provider has been blocked. - Why does this occur and what can you do when this happens?

Your route might have been blocked for many reasons, for instance, the recipient operator who receives spam from your provider (not necessarily originated by you), or the recipient operator has requested an interconnection agreement when a change in prices with your provider occurred. M-Lat thoroughly manages and supervises its routes for the spam (this is screened automatically) and volumes, in order to reduce to a minimum the possibility of occurrence.

Why is my message rejected?

There are many reasons why a message is rejected, including insufficient credits, incorrect configuration of profile, invalid numbers, coverage involving the operator and many other possible causes. For more information, you must contact our technical support team. You must provide the exact information, mobile number, the date and time of the message(s) you have tried to send and the text of such messages. Please send an e-mail to soporte@m-lat.net.

The status of message in report indicates “sent”, however the message has not been received at the terminal. How is this possible?

It is possible. When report shows the word “sent”, this means that we have delivered the message to the operator, but from that point, delivery of the message is in the hands of the operator. When a message arrives to the phone, the report will display a D for “delivery”, meaning that the operator has delivered the message.

I need to make an urgent payment. Can I add it in advance? (Generally, during the week-end).

To add your credit, the administration department have to confirm that payment. If you have a shipment in non-work hours, we recommend you make that payment during working hours to avoid inconvenience.

What is the validity period for messages sent?

The validity period of a message may vary. This depends on the route and final destiny of the messaging center responsible for delivering the message. Some of the operators at the messaging center have a 24-hour minimum validity period, while others have a 72-hour maximum validity period. The 24-hour minimum should be considered as a default value.

What special characters are supported?

All those supported by the GSM standards. It is important to point out that some characters may not be supported by the reception phone, mostly if characters are only seldom used.

I received an incomplete message.

Typically, when a client receives a message fractioned into several messages (message is received through several SMS), it is because the equipment is not able to display the whole message in a logical manner, but instead it sends one part of the message at a time, seeming as if client had received a blank message or only part of it.

How many messages can I send per second?

It depends on your needs. In general, you are able to send up to 100 messages per second, provided you have a high quality internet width band connection.

Is it possible to send concatenated messages?

Yes, concatenated (long messages) messages can be sent. Concatenated messages can be integrated as one message and are divided into small messages to be sent through the network.

We are not getting the receipts.

This may happen for many reasons. The most common causes for not getting SMS delivery receipts are listed below:

• The mobile phone was outside your network range during an extended period of time.
• The phone message inbox is full, therefore, cannot receive any more messages.
• The mobile phone is turned off and message has prescribed.
• The number is not valid or is no longer in use.

Why are some messages sent several times?

This occurs in very rare occasions. It may happen when clients are in itinerance or within a poor coverage zone. If you continue facing this problem, please contact our technical support team.

Why are my messages not delivered?

There are many reasons why a message is rejected, including insufficient credits, incorrect configuration of profile, invalid numbers, coverage involving the operator and many other possible causes. For more information, you must contact our technical support team. You must provide the exact information, mobile number, the date and time of the message(s) you have tried to send and the text of such messages. Please send an e-mail to soporte@m-lat.net.

How long does it take to solve a problem?

Depending on the type of problem or failure, the company staff will provide solutions in the shortest possible time. Must make a request to specify technical details of problem through

Why can’t I access m-lat.net?

¿Have you checked your access data? If they are accurate and you still cannot access the web page, please contact our technical support team through soporte@m-lat.net.

What parameters are required for the SMPP connection?

SMPP To establish a connection between a client application and M-LAT, is necessary to use the SMPP protocol version 3.4, earlier versions are not supported. SMPP parameters required by M-LAT are:

• System A: This is assigned to each customer.
• Password: This is assigned to each customer.
• Host: m-lat.net
• Port: 9001

SMPP connection to accept the following PDUs: bind_transmitter, bind_receiver, bind_transceiver, unbind, submit_sm, enquire_link.

How I can get message delivery receipts (SMPP and HTTP)?

The information for acknowledgments can be found in the Developers section, or click here depending on the type of connection:

SMPP

How can I contact your sales team?

There are several ways:

Chat live through Skype (info.m-lat.net) or MSN or info@m-lat.net.

E-mail sales@m-lat.net.

Tel. +582617929036

How can I contact your technical support team?

You may contact our technical support team through text messaging, phone, fax or e-mail.

+1-888-819-8747

+507-8322474

+57-13819363

+51-17201627

+58-2123357678

soporte@m-lat.net.

How can I contact your Administration Department?

If you have any doubt or inquiry related to payments, credits or other related matters, you may contact our Administration Dpt. through administracion@m-lat.net.

How can I obtain prices?

You can find the prices and special offers under the section Prices and Coverage of our website.

Can I obtain a lower price than the one displayed in your website?

Contact sales@m-lat.net o socios@m-lat.net, indicating the recipient operator in question, the target price(s) and volume expected through recipient operator. This information will be assessed and an answer provided through your e-mail address.

How long are prices valid?

Any change in prices will be notified to our clients with 3 days in advance.

How will you let us know of any price increase?

Through an e-mail.

What happens if I need to make a payment to M-Lat, but bank transfer is still in process?

Should you need any credit to your account and bank transfer is still in process, you must send us the payment confirmation number, to credit your account with 10% of said payment for credit advance.

When do my purchase credits expire?

After 1 year, however, if you should require more time, please let us know.

How can I know when my credit is about to expire?

You will receive an email with this information when you consumed the 70% of your credits.

Can I pay in local currency?

You can pay either in Euros or in U.S. Dollars.

Which is the minimum sum that can be paid?

The minimum amount that can be paid to purchase credits is 50 Euros via Paypal, TDC and Skrill; and 400 euros via Bank Transfer.

How much traffic volume should I send in order to obtain better quotes?

Check out the Prices and Coverage section – you get better prices if you increase the amount of messages.

How I can make payments to M-Lat?

M-Lat provides several options to their customers to make payment. Below is the payment options available:

• Bank transfer
• Paypal
• Credit Card (Visa and MasterCard)
• Skrill

For more information on payment methods, click here.

What are the data from the bank account of M-Lat to make payments by bank transfer?

If you wish to make payment via bank transfer, data for the same are:

Payments in U.S. Dollars ($)

Payments in Euros (€)

Who will pay transaction costs when the customer pays by PAYPAL, Skrill or bank transfer?

If you make a payment through PayPal, Skrill or bank transfer you who must pay transaction costs. We ask you to pay transaction costs, plus the amount of the invoice.